FAQ

This is a short list of our most frequently asked questions. For more information about Valmet eServices, or if you need support, please visit our support page.

    1. Yes, you can. As a registered customer, you can place orders online on all mobile devices. Payments are processed safely and current payment methods are standard invoice or company credit card. View the status of your online purchase from your account and under Order history. Track your deliveries online to see when your products are estimated to arrive.

    1. The items offered in eServices have been grouped together in like categories. A drop down list of these categories can be found by selecting the "Parts by category" menu option in the top banner. Visual representations of these categories can also be selected at the bottom of the home page. Once a main category has been selected, a list of sub-category Refinements will display to the left of the results. Visual representations of these sub-categories will also display above the results. By selecting the Available check box in the Refinements section, only items that are currently in stock at Valmet will display. In many cases, the Refinements section also provides a "Parts by Process" section where you can further refine your search to display components used in various sections of your machinery. For any of these check box Refinements, multiple selections can be made.

      A selectable navigation map appears just below the main menu bar so you can navigate back up the selections. To completely reset your selections and search criteria, you can select either the home icon or the eServices logo.

      Instead of using the Category navigation, you can also input your search criteria directly into the "Parts finder" search box. You can search by Valmet part number, Your part number, item description, or Valmet tradename. No wild cards are necessary.

    1. You can select the "Emergency 24hr Service" icon from the home page, or the "Contact us" menu bar option to see a global list of Valmet locations and contact numbers.

      Registered customers can also send personal support inquiries through their own account and follow up on their chat history with Valmet experts. All support inquiries are directed to Valmet representatives.

    1. If you have browsed our item offerings and added them to your selection list, you can select the "Ask about these products" button at the bottom of the selection list page.

      Or you can select the "Inquiry" menu bar option, fill in your contact information and describe what you are looking for in the "question" box.

      Registered customers can also send personal support inquiries through their own account and browse their chat history. All support inquiries are directed to Valmet representatives.

    1. Registration is quick and easy. You can select the "Login/Register" option at the top of the page, fill in your contact information and select the "Send request" button. Once we've finalized your request, we will contact you to provide your login information. You will not receive any un-solicited email from us.

    1. Once logged in with your specific account, you can select the "My Account" option at the top of the page. From there you can simply select the "Change your password" link in the "My Profile" section.

    1. No, eServices is offered free of charge to our customers, to simplify their buying experience with Valmet.

    1. Yes, if you have your own account. The prices are limited to the items agreed upon on a Price list between your location and Valmet.

    1. Yes, if you have your own account. Otherwise, items will display as "Available" if they are stocked within a Valmet facility. If no delivery time or availability is displayed, they are not currently in stock.

    1. The prices displayed are based on those agreed upon on a Price list between your location and Valmet. Please contact us if you are interested in expanding your Price list so more item prices can easily be found in eServices.

    1. Yes, provided we know of it and have already created a cross reference between your part number and Valmet's. Please contact us if your are interested in expanding the cross reference list of items.

    1. Yes, but not necessarily every item is available in eServices. Visit eServices frequently as we are continually adding items.

    1. The items being offered are the typically stocked items, or those most frequently used by our customers. Visit eServices frequently as we are continually adding items.

    1. If the item has been replaced, or replaces several other items, each of the affected items will display. If your part number is cross referenced to more than one Valmet part number, each of the affected items will display

    1. No. If you have specific needs, please send us an inquiry through eServices or contact your Valmet representative and we would be happy to help you.

    1. Yes, you can. After logging in, go to My Account and view your complete Quote history along with item descriptions, pricing, and quotation number.

    1. If you submit a quotation request through eServices, your Valmet representative will review the request to help determine the validity. If there are any questions, they will contact you to resolve the questions before finalizing the quotation.

      Registered customers can also send personal support inquiries through their own account and ask more about products, pricing and availability. All support inquiries are directed to Valmet experts.

    1. Yes, you can. After logging in, go to My Account and view your complete Order history along with detailed item description, pricing and shipping status. Here you can also track your deliveries with commonly used couriers such as UPS and DHL.

    1. This is an International classification system for the purpose of item/product identification for import/export shipments and customs declarations.

    1. General material descriptions are displayed for many items. The Noted material simply indicates that the item has more specific and detailed instructions.

    1. Yes, they should be available the next time you log in with your specific account.

    1. Yes. Watch the short tutorial video (below) and get to know the basic functions and main benefits of being a registered customer. You can also find useful information from these FAQ’s. If you have more specific needs, please contact your Valmet representative for assistance by sending a support inquiry directly from your own account.

    1. The "Parts finder" search is applied across all items, regardless of pre-selected categories, then displays all items that match your search. Once this search is complete, you can further refine the search results by filtering them according to refinement labels.

    1. Yes, at the bottom of the Inquiry page is a "Browse" button where you can search for your files and attach to the inquiry. Please note that the maximum file size is 10mb.

    1. In many cases, the photos are for general visual purposes and are not photo's of the exact item. In these cases, a "Sample Image" watermark will appear. As we continually prepare more item images, they will be made available in eServices.

    1. eServices item descriptions have been generalized to allow for easier grouping of like items.

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